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Terms and Conditions
LEGAL NOTES

What you should know


Please don't hesitate to contact us for a version in your language.

Notes on contractual relationships

TOM BENZON - Gesellschaft für Travel & Lifestyle Entertainment mbH mediates travel services and rentals. In the case of a booking, the agency of TOM BENZON establishes a contract for the selected services between the travel service provider or lessor named in the booking confirmation on the one hand and the TOM BENZON customer on the other.

TOM BENZON itself does only provide travel services in several exceptions, for example when booking one of the exclusive TOM BENZON villas. When booking the residential properties, separate contractual conditions of the respective landlord also apply.

When booking additional services from the TOM BENZON High Class Concierge Service or Premium Services, the separate contractual conditions of the respective service provider also apply. The customer expressly agrees to their inclusion and contractual validity.

Payment instructions

All travel services are due for payment after receipt of the booking confirmation. As far as TOM BENZON invoices booked or canceled travel services and collects payments, this is done on behalf of the respective travel service provider or lessor.

Notes on contract conclusion

The brokerage contract and all travel service contracts brokered by TOM BENZON come into being upon receipt of the booking confirmation.

After you have contacted us and informed us of your requirements, TOM BENZON will send you an offer for appropriate travel services. The details and information from TOM BENZON contained in the offer about the availability of the desired residential properties or travel services are non-binding and do not yet constitute a specific contract offer from TOM BENZON.

As soon as you confirm this offer to us, you instruct TOM BENZON to make a binding offer to conclude a contract with the landlords and travel service providers on your behalf. TOM BENZON forwards your offer to the respective landlord or travel service provider. As soon as the landlord or travel service provider confirms the booking request, TOM BENZON will send you the binding booking confirmation.

Please check the booking confirmation immediately for correctness and inform TOM BENZON of any inaccuracies or deviations no later than 3 days after receipt. A reference to inaccuracies or discrepancies that occurs three days after receipt of the booking confirmation can unfortunately no longer be taken into account. Inaccuracies or deviations reported late do not entitle to withdraw from the contract.

Notes on the right of withdrawal

If a right to withdraw has been agreed in writing, the customer can withdraw by the agreed date without triggering claims for payment or damages. The right of withdrawal expires if the customer does not declare his withdrawal to TOM BENZON by the agreed date.

TOM BENZON is entitled to withdraw from the contract for an objectively justified reason, in particular if the requested payments are not received on time or if force majeure or other circumstances for which TOM BENZON is not responsible make it impossible to fulfill the contract. In the event of a justified withdrawal by TOM BENZON, the customer is not entitled to any compensation.

In the event that the customer is responsible for withdrawing from the contract, TOM BENZON will charge the customer one-time processing costs of € 99.00 plus any losses incurred by the landlord or travel service provider. The withdrawal from the contract must be made in writing.

Important information on booking residential properties

TOM BENZON arranges the rental of the apartments, holiday houses, fincas and villas shown on this website. TOM BENZON checks the published information with the greatest possible care, but does not assume any liability for its correctness and completeness.

TOM BENZON would like to point out that a previously specified deposit is due for each rental property, which in many cases will not be refunded, even if the trip is canceled. Please note the rental conditions of the respective properties in detail.

When you book an object, the rental contract is concluded between you and the respective landlord. You will receive the booking confirmation from TOM BENZON on behalf of the landlord. Any warranty, compensation or liability claims are to be directed to the landlord of the residential property.

TOM BENZON points out that a deposit may have to be deposited with the respective landlord. Please refer to the booking confirmation for the amount of the deposit. Any claims for repayment of the rental deposit must be addressed to the landlord of the residential property.

Events in any form (e.g. birthday or wedding celebrations, concerts, etc.) require the approval of the landlord. When booking, please make sure that you coordinate planned events with TOM BENZON before concluding the booking and check the information in the booking confirmation.

TOM BENZON points out that the rental properties may only be occupied by the maximum number of people specified in the contract. Please coordinate the number of people with TOM BENZON and check the information in the booking confirmation.

Advice on entering Ibiza Every

Travelers are responsible for complying with the travel formalities, including the procurement of the required entry documents. Please ensure that you comply with the applicable entry and exit, foreign exchange, health, visa and passport regulations and contact the embassy or consulate responsible for you.

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LEGAL INFORMATION

Our Privacy Policy


1. Limitation of Liability
The contents of this website are created with utmost care. Nevertheless, we do not assume any liability for the correctness, completeness and topicality of the content provided. The use of the content of the website is entirely at the user's own risk. The mere use of our website does not result in any contractual relationship between the user and the provider.

2. External links
This website contains links to websites of third parties ("external links"). Despite careful control of the content, we assume no liability for the content of external links. The operators of the linked pages are solely responsible for their content.

3. Privacy
When you visit our website, information about access (IP address, date, time, page viewed, operating system used) can be saved. These data do not belong to the personal data, but are anonymized. They are evaluated for statistical purposes only. A transfer to third parties, for commercial or non-commercial purposes, does not take place. We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) has security gaps and cannot be completely protected against access by third parties.

4. Personal data
You can visit our website without providing personal data. Insofar as personal data (such as name, address or email address) is collected, this is done on a voluntary basis. These data will not be passed on to third parties without your express consent. We collect, process and use personal data insofar as this is necessary to enable you to use the website (usage data). We use the personal data you provide exclusively for the purpose of technical administration of the website and to fulfill your wishes and requirements, i.e. to process the contract concluded with you or to answer your inquiry. All personal data will only be stored for as long as is necessary for the stated purpose (processing your request or processing a contract). In doing so, retention periods under tax and commercial law are taken into account. Upon written request, we will inform you which data we have stored about you (e.g. name, address).

Data protection declaration for the Facebook plugin ("Like)
This website uses plugins from the provider Facebook.com, which are provided by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304 in the USA. How do the users of our website, on which the Facebook plugin (“Like” button) is installed, indicate that the plugin will establish a connection to Facebook. This causes a transmission to the browser so that the plug-in appears on the website. Through usage, data is forwarded to the Facebook server, which contains information about your website visits on our homepage. For logged in Facebook users, this means that the usage data is assigned to your personal Facebook account. As soon as you, as a logged in Facebook user, actively use the Facebook plugin (e.g. by clicking on the "Like" button), this data is transferred to your Facebook account and published. You can only avoid this by logging out of your Facebook account beforehand. For more information on the use of data by Facebook, please refer to the data protection regulations on Facebook at http://de-de.facebook.com/policy.php.

Data protection declaration for the use of Google Analytics
This website uses Google Analytics, a web analysis service from Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are saved on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address is only transmitted to a Google server in the USA and shortened there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: http://tools.google.com/dlpage/gaoptout?hl=de.

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